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COVID-19: Business Continuity Communication

Santa Rosa, CA - Dear Vista Broadband Customers,

As we are all well aware, COVID-19 (Novel Coronavirus) has been declared a pandemic by the World Health Organization and continues to spread globally. More than ever, we are committed to supporting organizations that deliver critical services to those most in need and fully facilitate remote working and remote learning abilities. We will continue to provide secure networking, fiber optic and microwave solutions to ensure that every business and home, no matter the size, can deliver on their mission during this rapidly evolving time.

As an owner and operator of a critical infrastructure delivering internet services to critical businesses, Vista Broadband is classified as an "essential" business and remains open for business. We are utilizing our proven remote distributed staffing model that facilitated maintaining and operating our infrastructure with the least interruptions of any provider through the Tubbs and Kincade fires as well as several planned power outages in our region.

As a critical infrastructure, we support essential businesses and customers nationwide, such as hospitals and schools, as well as their employees who are being required to work from home.

We are taking extraordinary measures to protect the health and wellness of our employees and customers, practicing social distancing and disinfecting procedures. We continue to service the needs of our customers and countless different industries.

We are both humble and proud to share the following customer service and support statuses:
•Our customer support services are fully functional providing technical assistance on-line and via telephone
•Technical services are fully operational keeping Vista's multi-gigabit private infrastructure online and fully operational
•Vista Broadband's NOC monitoring services continue 24x7 with our historical highest level of performance
•Vista Broadband Operations is fully operational and continues to perform with industry best in class lead times for new service activations

At Vista Broadband Networks, the health and support of our customers and employees are our top priorities. We wish you and your families ongoing health and comfort during this time.